The information provided by the Purchaser at the time of the order commit him: in case of erroneous personal data or erroneous delivery address, including its name, address, telephone number, e-mail, which results in loss of items, the Purchaser remains responsible for payment of lost items and no compensation or refund will be made.
5.1 Conditions of delivery in metropolitan France (including Corsica and Monaco)
5.1.1.1 General rules
The products ordered by the Purchaser under the conditions described in Section 3.3 above will be delivered to the address specified by the Purchaser on the order in metropolitan France only (Monaco and including Corsica).
The invoices are sent by e-mail to the e-mail address indicated by the Purchaser when registering on the website LA ROSE ET LE PAPILLON.
In case of failure to comply with contractual conditions described below, no reclamation by the Purchaser will be accepted.
5.1.1.2 "Standard" delivery
The package is placed in the mailbox of the Purchaser or of the consignee of the items ordered. In the case where the mailbox is of insufficient size, the package is delivered at home to the Purchaser or consignee of the items ordered or, at the discretion of the postal services to another person, including any person attached to his service, living with him, specially commissioned or an identified third party.
When the package has been delivered for the reasons mentioned above (insufficient size of the mailbox and / or absence of the recipient), the Purchaser or the recipient of the order receives a calling card, allowing him to withdraw the ordered items at the post office indicated in the notice for a period of fifteen days. After this time, the parcel is returned to sender.
No dispute on the delivery itself is possible if the package appears to have been delivered in the computer system (flashing) of the postal services.
In case of an apparent anomaly of the package (including damaged packages, open packages, traces of liquid, etc. ...), the Purchaser or the consignee of the items ordered must not open the package and must bring it unopened within five working days in a post office and make a "spoliation report".
The opening of that package excludes any recourse to the postal services. He must also report the problem to LA ROSE ET LE PAPILLON by calling the customer service of LA ROSE ET LE PAPILLON to this number : (33) (0) 603925724 (price of a call to an SFR mobile phone in France).
In case of an anomaly of the content of the package (missing item, damaged item, ...), the Purchaser or the consignee of the items ordered must report the problem to LA ROSE ET LE PAPILLON by calling the customer service of LA ROSE ET LE PAPILLON to this number : (33) (0) 603925724 (price of a call to an SFR mobile phone in France).
5.1.1.3 "Colissimo suivi" delivery
Upon delivery, a delivery slip or receipt must be signed by the Purchaser or the consignee of the items ordered. In case of absence, the Purchaser or the recipient of the order receives a calling card, allowing him to withdraw the items at the post office indicated in the notice of passage for a period of fifteen days. After this time, the parcel is returned to sender.
Purchaser or consignee of the items ordered must verify the apparent condition of the items on delivery. In case of apparent abnormality (damaged or missing items) recorded during the presence of the agent of La Poste, the Purchaser or the consignee of the items ordered must apply the Colissimo procedure of La Poste, including reporting damage or faults recorded, making claims and reserves and refuse the delivery immediately by issuing a fault report with the agent of La Poste (report 170).
Purchaser or consignee of the items ordered have a period of 3 calendar days after receiving the command to notify the carrier by registered letter with acknowledgment of receipt about any occurrence of the condition or contents of parcel delivered. He must also report the problem to LA ROSE ET LE PAPILLON by calling the customer service of LA ROSE ET LE PAPILLON to this number: (33) (0) 603925724 (price of a call to an SFR mobile phone in France).
5.1.1.4 "Chronopost" delivery
The Purchaser or the consignee of the items ordered is delivered by the agent of the Chronopost and signs a receipt. In case of absence, the Purchaser or the recipient of the items receives a calling card which allows him to contact the carrier and arrange another delivery day .
Purchaser or consignee of the items ordered is invited to verify the apparent condition of the items on delivery. In case of apparent abnormality (damaged or missing item, etc..), the Purchaser or the consignee of the items ordered have a period of 3 calendar days after delivery to tell the carrier, on the delivery note or by registered letter with acknowledgment of receipt, about any occurrence of the condition or contents of the package delivered. He must also report the problem to LA ROSE ET LE PAPILLON by calling the customer service of LA ROSE ET LE PAPILLON at (33) (0) 603925724 (price of a call to an SFR mobile phone in France), during the opening hours (GMT +1 hour) indicated in the "Contact Us" section of the website of LA ROSE ET LE PAPILLON.
5.1.2 Delivery time
For all orders confirmed from Monday to Friday (excluding holidays) before 1 p.m. on the Website of LA ROSE ET LE PAPILLON, the processing of the order will be done the same day, within the limits of available stocks.
Delivery times, following confirmation of your order under the conditions described in section 3.3 above, are:
- Standard: less than or equal to 10 days
- Colissimo suivi: less than or equal to 5 days
- Chronopost: less than or equal to 3 days
In case of a delivery time exceeding 7 days and not due to force majeure, the Purchaser will have the opportunity to cancel the order by registered letter with return receipt sent to the address listed in the "Contact us" section of the website LA ROSE ET LE PAPILLON, or by phone at (33) (0) 603925724 (price of a call to an SFR mobile phone in France) during opening hours (GMT +1 hour) specified in the "Contact Us" section of the website of LA ROSE ET LE PAPILLON. LA ROSE ET LE PAPILLON will then conduct an investigation with the carrier concerned before paying back the undelivered items.
5.2 Terms of delivery in the EEC countries (excluding France) plus Switzerland
In the EEC countries (excluding France) plus Switzerland shipment of packages will be made by UPS only.
5.2.2 Delivery time
In the EEC countries (excluding France) shipment of packages will be made by UPS only within 3 to 8 business days.
These times stand for a delivery exclusively OUTSIDE METROPOLITAN FRANCE, they are only indicative and are independent on our goodwill, they don't engage us.
Furthermore, for shipments OUTSIDE FRANCE METROPOLITAN, the Purchaser must pay all items importation taxes, customs duty, tax on the value-added and other taxes due under the laws of the countries receiving the order. LA ROSE ET LE PAPILLON don't have any legal liability if the payment of taxes was not made by the Purchaser.
Are considered as force majeure, releasing the seller from his obligation to deliver, war, riot, fire, strikes, accidents and the impossibility of being supplied. Items always travel at the risk of the recipient. Always check your package upon arrival. You have a period of 48 hours to fill a claim to the carrier in case of missing or damaged item.
